Keep it running
After the warranty, a live system still needs someone watching it. Three tiers, priced per live system, month to month. Mostly for clients who already have something running with us.
Basic
Keep-alive. The system stays up and stays working.
Monitoring and break-fixes
Patches when third-party tools change
Two-business-day response
Changes quoted separately
Standard
Room for small changes as the business moves.
Everything in Basic
Three hours a month of small changes
Next-business-day response
Monthly status note
Priority
For systems the business cannot run a day without.
Everything in Standard
Eight hours a month of changes
Same-day response
Quarterly review call, front of the queue
Priced per live system, per month. We quote the tier with the build.
Warranty
Before a plan starts, the warranty covers it
Large custom builds60 days from delivery
Installed systems30 days from delivery
The warranty covers genuine defects. The system does not do what the spec said it would.
What is not covered
New features and changed behavior
Quoted as a change order and agreed in writing before work starts.
Changes on your side
A new process, different data, or a swapped tool means new work, not a defect.
Training past handoff
Handoff training is included in the build. More than that is billed hourly.
Terms that apply to every tier
Overage bills hourly. Unused hours do not roll over. AI and API usage above a stated cap passes through at cost.
Already running something
Tell us what is live and where it hurts. We will tell you which tier fits.