New: Operational Clarity Audit now booking
OBSIDIANSTRATEGIES

Systems that deliver
outcomes for service businesses.

Practical AI workflows, documented processes, and sharper sales systems built by operators, deployed inside real businesses before we sell them to yours.

Trusted across our portfolio
COLUMBIA SOUTHERNUNIVERSITY
ALLIEDCOASTAL
QUARTZ & EMERALDDESIGN
HARD CARBONGROUP
OPALEVENT SERVICES
LAPISLIGHTING
COLUMBIA SOUTHERNUNIVERSITY
ALLIEDCOASTAL
QUARTZ & EMERALDDESIGN
HARD CARBONGROUP
OPALEVENT SERVICES
LAPISLIGHTING
The Problem

Most service businesses don't fail from lack of skill.
They struggle from lack of structure.

Scattered documentation, inconsistent communication, and AI tools nobody uses create chaos that scales faster than revenue. We replace the chaos with systems.

Leads fall through the cracks
Proposals take days, not hours
The owner is the only one who knows how anything works
How we work
01 · Audit

Map the workflow.

02 · Build

Install the AI layer.

03 · Document

Capture the system.

04 · Operate

Run it without you.

We trace every step of how clients move through your business — discovery, sales, delivery, follow-up. Bottlenecks light up in red.

Custom prompt systems and project instructions turn recurring tasks — recaps, drafts, proposals — into one-click outputs your team can trust.

SOPs, checklists, and role responsibility sheets get the business out of the owner's head and into a place your team can actually run from.

Live metrics, accountability dashboards, and a fractional partner cadence keep the operating layer sharper than the business is growing.

Workflow Audit
Live
Bottlenecks identified
Lead intake
ok
Discovery call
ok
Proposal build
warn
Project handoff
warn
Follow-up cadence
fail
AI Prompt System · v2.4
Drafting
Discovery Recap Generator
Input
Meeting notes · 45 min · Family Pools
AI draft · ready in 6s
Site visit confirmed for next Tuesday.
Design concepts due 14 days post-deposit.
Builder contract draft attached for review.
SOP-007 · Client Intake
v3.2
Onboarding checklist
Confirm budget range and decision timeline
Document site constraints in checklist
Send design questionnaire within 24 hrs
Schedule design review for week 2
Issue contract draft before week 3
Operating Dashboard
Quarter
Live performance metrics
Owner hrs
0
Proposal
0%
Deploy
0d
Weekly trend · Owner hours saved
Measured in production
+0 hrs
owner hours returned per week
0%
faster proposal turnaround
0 days
average system deployment
0x
active engagements across the portfolio
Our Vision

Speed & clarity are our priority.

Built for

Contractors
Home Service Businesses
Design-Build Firms
Pool Builders
Boutique Professional Firms
Owner-Operated Businesses

A seamless experience for owners, staff, and clients alike — smoother operations, stronger communication, better outcomes.

Deploy systems faster than any other consultancy.

Most engagements ship usable deliverables within 14 days.

Deliver a top-1% experience for clients and staff.

Documented workflows mean every interaction looks the same — premium.

Long-term, ROI-positive operating infrastructure.

Owner hours saved compound month over month, not just in week one.

Proven across our portfolio

Built and tested inside real businesses before we sell it to yours.

Every system Obsidian builds is first deployed across Hard Carbon Group's operating companies — Allied Coastal, Quartz & Emerald Design, and partner programs at Columbia Southern University. The work is live before you see it.

Human-Centered

Designed for the people who actually run the business.

We build systems your team will use — not theoretical org charts or AI playbooks that gather dust. Every workflow, document, and template is shaped around how the owner already operates, then refined until the team can run it without you.

  • Owner-shaped, not consultant-shaped
  • Documented in plain language your team can read
  • AI used where it produces real leverage, not where it photographs well
Field Study · Quartz & Emerald
“The proposal that used to take me four days now takes 90 minutes.”
— operating principal, post-system deployment
The Engagement

A composable operating layer, built around how your business actually runs.

Most engagements start with the Operational Clarity Audit. From there we build the systems that solve your specific bottleneck — not a fixed playbook applied to every client.

01 · Audit

Operational Clarity Audit

We map workflows, surface bottlenecks, and identify the AI and documentation leverage points that will move the business fastest.

02 · Build

AI Workflows & SOPs

Prompt systems, project instructions, SOP libraries, and process maps — turning scattered owner knowledge into operating infrastructure.

03 · Install

Sales & Communication Systems

Proposal templates, follow-up sequences, discovery scripts, and CRM workflows that make every client interaction look the same — premium.

04 · Sustain

Fractional Strategy Partner

Monthly cadence to refine the systems, onboard new tools, and keep the operating layer ahead of how the business is growing.

Start with an audit

Find the friction. Build the system.
Operate cleaner in 30 days.

The Operational Clarity Audit is a one-week diagnostic of your workflows, AI readiness, and sales communication. You walk away with a prioritized action plan — and the option to have us build it.